Terms of service

1. Eligibility

You must be old enough to enter into a binding contract where you live, or use the Services with the consent and supervision of a parent or legal guardian. If you use Talkalo for an organization, you confirm that you are authorized to accept these Terms for it. You must also follow the Apple terms that apply to your device and the App Store.

2. The Services

Talkalo offers translated phone calls, voice and video call links, AI calls placed for you, practice calls, face-to-face translation, text, camera, screen and live-audio translation, call notes and summaries, an optional US second number and an optional AI voice.

Languages, calling destinations, numbers and features can vary by region, carrier, network, device permissions and provider availability. Talkalo starts its own calls; it cannot take over an existing cellular, WhatsApp or FaceTime call. You are responsible for your internet, carrier and other third-party charges.

3. License

We grant you a personal, non-exclusive, non-transferable, revocable license to use the app on Apple devices you own or control, subject to these Terms. Your license is also governed by Apple’s standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/); these Terms add the rules for Talkalo’s services. Except where the law allows it, you may not copy, resell, modify, reverse engineer or circumvent the protections of the Services.

4. Your content and other participants

You keep your rights in the speech, text, images and other content you submit. You allow us and our providers to process it only as needed to provide the call, translation, summary or voice feature you request.

You confirm that you have the rights and consents needed for that content. Tell the people you talk with that the call is translated—Talkalo can play an automatic notice when a call connects—and obtain any consent the law requires before recording, transcribing or sharing a conversation.

5. AI calls

When you start an AI call, an AI assistant talks with the person or business you choose and follows your instructions. AI calls begin with an automated notice that the call uses AI. You are responsible for the purpose and lawfulness of each AI call. Do not use AI calls for unsolicited marketing, automated calling campaigns, harassment, deception or to contact emergency services.

6. Voice cloning

Use only your own voice, with the confirmation the app asks for before a sample is submitted. Do not use a synthetic voice to deceive, impersonate, defraud or harass anyone or to violate another person’s rights. Generated speech may sound different from your voice, and supported languages vary. You can disable or delete your voice at any time; we may remove a voice if we reasonably suspect misuse.

7. Phone numbers, caller ID and forwarding

Phone numbers, verification, outgoing caller ID and incoming call forwarding depend on provider and carrier rules, and forwarding can incur carrier charges. Protect call invitations and verification codes.

A Talkalo Pro subscription includes one US phone number for receiving calls and messages, which you may change once every 30 days. If the subscription ends or is refunded, the number stops receiving calls and messages at once and is kept for 30 days; resubscribing within that time restores it, otherwise it is released and the provider may reassign it. Turn off any carrier forwarding to the number before then. Deleting your data releases the number immediately.

8. Translation, AI output and emergencies

Speech recognition, translation, summaries and AI calls can omit, distort or invent information. Confirm important details directly with the other person, and use a qualified interpreter or professional adviser where accuracy matters. Talkalo does not provide legal, medical, financial or other professional advice.

Talkalo cannot call emergency services. Do not rely on it to reach emergency services; use your phone’s built-in dialer.

9. Subscriptions

Talkalo Pro is offered as weekly, monthly and yearly auto-renewable subscriptions purchased through Apple. Payment is charged to your Apple Account when you confirm the purchase. A subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period, and the renewal is charged within 24 hours before the period ends. Manage or cancel subscriptions in your Apple Account settings.

A free trial applies only when the purchase screen shows it and your Apple Account is eligible; unless cancelled at least 24 hours before it ends, it continues as the paid plan, and any unused part of a trial ends when you buy a subscription. Deleting Talkalo or deleting your data does not cancel a subscription. Price changes are notified as Apple requires.

10. Credits

Features are charged in credits at the rates shown in the app. Calls, translation and the other paid features require an active subscription or remaining credits; the US second number requires an active subscription.

Each paid subscription period adds the credits shown for the plan, and those credits expire when the period they were granted for ends. Credit packs can be bought only while a subscription is active; purchased pack credits do not expire and remain usable for the paid features after the subscription ends. Each device can receive a one-time allowance of free credits in the amount shown in the app (currently 10), and can try the AI practice call twice for free. Free credits do not expire.

Credits have no cash value and cannot be transferred, exchanged or refunded, except where the law requires otherwise. Use Restore Purchases to check eligible purchases on your Apple Account. Refunds for App Store purchases are handled by Apple.

11. Acceptable use

Do not use Talkalo for unlawful recording or monitoring, unwanted automated calling, harassment, threats, fraud, caller-ID spoofing or impersonation; to abuse free credits or bypass limits, payments or security; to access the Services through bots or unauthorized interfaces; or to help anyone do these things. We may limit, suspend or end access where needed to address security risks, unlawful use or provider requirements.

12. Apple and third-party services

The Services rely on Apple and on telephony, speech, AI and cloud providers, which may change or be interrupted. These Terms are between you and Talkalo, not Apple. Apple is not responsible for the Services or their support, or for claims relating to them. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple’s only obligation is any refund its rules provide. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

13. Changes, suspension and termination

We may update, limit or discontinue features for security, maintenance, legal or provider reasons or to improve the Services, and will give notice of material changes to paid features where practical. You may stop using Talkalo at any time; deleting the app does not cancel a subscription. We may suspend or terminate access if you seriously or repeatedly breach these Terms or create a security risk.

14. Disclaimers and limitation of liability

To the extent permitted by law, the Services are provided “as is” and “as available”, without any warranty that they will be uninterrupted or error-free or that any output will be accurate. To the extent permitted by law, Talkalo is not liable for indirect, incidental, special or consequential damages, or for lost profits, data or goodwill, and our total liability is limited to the amount you paid for Talkalo in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law or your mandatory consumer rights.

15. Disputes and general terms

If you have a dispute, contact us first so we can try to resolve it. The applicable law and courts are determined by the conflict-of-law and consumer-protection rules that apply to you, and you keep the mandatory consumer rights of the place where you live. If any part of these Terms is unenforceable, the rest remains in effect. These Terms, the Privacy Policy and the conditions shown on the purchase screen are the entire agreement about the Services.

16. Changes to these Terms and contact

We may update these Terms and will tell you about material changes in the app or on this website before they take effect. Continuing to use the Services after that means you accept the updated Terms. Questions: support@calvityai.com.